Operating Speed & Service Level Commitments
At American Estate & Trust (AET), we commit to measurable turn-around times and transparent communication so clients, advisors, and business partners know what to expect and how to plan.
Typical Processing Timelines
Below are median processing times for core activities under normal conditions (i.e., client submissions are complete, documentation is accurate, and there are no escalated review items). Actual timing may vary depending on asset complexity, counterparty responsiveness, regulatory reviews, and third-party dependencies.
| Activity | Median Time |
|---|---|
| Digital account opening (IRA or taxable trust) | ~5 minutes from submission to preliminary approval |
| Manual review resolution (when additional documentation required) | Typically within 1 business day after full docket submission |
| Funding initiation after account approval | Within ~2 business days once funds or transfer instructions are available |
| Investment direction / alternative asset processing | 1-2 business days for standard alternative assets; longer for highly complex structures |
| Cash distribution or payment processing | Generally initiated within 1-2 business days when funds are cleared and documentation is complete |
Note: “Business day” refers to U.S. banking business days; weekends and federal banking holidays are excluded.
Documentation & Review Requirements
To meet our timing commitments, clients and sponsors should ensure that required documents and instructions are submitted clearly and fully. Key items that influence speed include:
- Complete account application with identity verification, signatures, and ancillary information
- Accurate funding instructions or transfer paperwork (including medallion guarantee, if needed)
- For alternative assets: subscription agreement, operating agreement, asset-valuation backup, entity resolution, lien-release proof, or recorded deeds, as applicable
- Clear investment direction form with authorization signatures or entity resolutions
- Responding promptly to requests from AET’s operations or compliance teams
When documentation is missing, ambiguous, or inconsistent, processing is necessarily delayed as we apply required review and oversight controls. The more complete and clear the submission, the faster we can execute.
Support Model & Client Service
AET’s support model is designed to provide multiple tiers of assistance and full transparency throughout the process.
Client Services Desk
- All clients are able to receive support from our dedicated support team Monday through Friday, 8 a.m.–4 p.m. Eastern Time.
- Initial triage within 30 min of inquiry during business hours; same-day summary for urgent escalations.
Dedicated Success Team
For an additional fee, AET offers a higher degree of support with a dedicated customer success agent, availalble during business hours. Get direct access and prioritize support requests within our departments.
Status & Communications Portal
- Access to the live Status page (link from Trust Center) for real-time updates on onboarding, funding, transfers, and transaction queues.
- Email alerts for any system-wide delays or processing impacts.
- Post-completion confirmation: Once your instruction is executed, you receive a digital confirmation with timestamp, summary of action taken, and contact information for any questions.
What This Means for You
Working with AET means you partner with an institution that treats speed as a service discipline. You should expect:
- Quick onboarding when documentation is complete
- Predictable funding and investment direction timing
- Clear communication when delays occur with reasons and next-steps
- Access to responsive support with accountability and transparency
By understanding and cooperating with our documentation and review requirements, you help us deliver optimal speed and reliability.