Trust Center
Ensuring Transparency and Speed
At AET, we believe operational speed and transparency are foundational to trust. Our service level commitments give you predictable timelines, clear communication, and the confidence to plan around our performance, not despite it.
Typical Processing Timelines
Our median turnaround times reflect real operational performance, not aspirational targets. These commitments are measured from the point of complete submission.
Documentation & Review Requirements
Speed depends on completeness. When submissions arrive with all required documentation, our timelines hold. Incomplete dockets are the most common cause of delays. We provide clear checklists and real-time status updates so nothing falls through the cracks.
- Account applications with all required fields completed
- Funding instructions with source and method confirmed
- Alternative asset paperwork including subscription agreements
- Investment direction forms with asset details and counterparty info
Our Support Model
Client Services Desk
Your first point of contact for questions, status checks, and general inquiries. Available Monday through Friday, 8 a.m. to 4 p.m. Eastern Time, with initial triage within 30 minutes.
Dedicated Success Team
For partners with complex or high-volume relationships, a dedicated team provides proactive guidance, escalation handling, and strategic support.
Status & Communications Portal
Real-time visibility into account status, pending items, and processing milestones, accessible anytime through your secure dashboard.
We built our operations around a simple principle: if you send us everything we need, we move fast. Our commitments are not marketing language — they are how we run.
What This Means for You
Our service level commitments are designed to remove uncertainty from the custody experience. When you work with AET, you can count on predictable operations backed by measurable standards.
- Quick onboarding so your clients are not waiting to get started
- Predictable processing timelines you can plan around with confidence
- Clear communication at every stage, with no black boxes or status voids
- Responsive support when questions or issues arise
Trust Center
Ready to Experience the Difference?
